Excellence in service starts with the right solution
With PubliDesk, you centralize all interactions – email, phone, WhatsApp, Telegram, Messenger and Instagram – in one place, organizing contacts and enhancing connections intelligently.
Offer more than just quick answers: deliver experiences that delight and retain your customers.
Elevate your service with PubliDesk.
Discover why Publidesk is the best choice for your company
Transform your Service with PubliDesk: A New Standard of Excellence
Meet your customers where they are! With PubliDesk, you integrate multiple service channels – such as email, phone and WhatsApp – into a single intelligent platform. This means greater efficiency, fewer bottlenecks and a personalized experience in every interaction. By centralizing all contacts in PubliDesk, your team never misses an opportunity and responds quickly. More than just serving, you create meaningful connections, build customer loyalty and stand out from the competition. No more complications: deliver exactly what your customers expect, at the right time and in the way they prefer. With PubliDesk, every service becomes an opportunity for growth. Let's get started?
Automate and Enhance Your Service with PubliDesk
No more wasting time and opportunities! With PubliDesk, each interaction email, phone, WhatsApp, Telegram, Messenger or Instagram is automatically transformed into a ticket. As soon as the message arrives, the system creates and organizes the service instantly, eliminating rework and ensuring that no request goes unnoticed. Each ticket is trackable, assigned to the right professional and managed end-to-end. This means more control, efficiency and customer satisfaction, with every customer receiving the necessary attention until a final solution is reached—without delays or failures. Let PubliDesk do the heavy lifting while your team focuses on what really matters: delighting your customers. Ready to take the next step?
Complete Service History: Know Your Customer Like Never Before
With PubliDesk, your team has immediate access to a complete history of all interactions via email, phone, WhatsApp, Telegram, Messenger or Instagram, all in one integrated platform. From the first contact to the last solution offered, every detail is recorded and easily accessible, ensuring nothing gets lost along the way. This comprehensive view allows your agents to know every detail of past interactions, providing superior service personalized, and proactive service, that anticipates needs and exceeds expectations. Enough with the generic answers: With the history at your fingertips, every conversation is an opportunity to strengthen the relationship and gain the customer's trust. With PubliDesk, every interaction is a step towards excellence. Shall we begin?
Complete and intuitive dashboard
With PubliDesk, you have access to a powerful and easy-to-use dashboard, that is essential for efficient customer service management. In an intuitive and organized interface, your users can quickly view critical information, such as the number of tickets opened in a specific period, follow-up status, assigned owners, and the complete history of each ticket. This centralization of data ensures total control and faster decision-making, enabling your team to identify bottlenecks, prioritize services and keep everything under control. Nothing slips through the cracks, and your operation runs at maximum efficiency, staying one step ahead of customer expectations. With the PubliDesk dashboard, you turn data into action. Ready to take your management to the next level?
Creating Tasks in Tickets: Total Organization and Integration with Azure DevOps
With PubliDesk, each ticket can be subdivided into specific tasks, facilitating the organization and monitoring of actions necessary to resolve customer demands. Additionally, these tasks can be integrated directly with Azure DevOps, allowing your technical and support teams to work in sync in a continuous flow. With this integration, all aspects of support are covered in a structured way, ensuring that no essential step is neglected and that deliveries are made quickly and accurately. This way, each team member knows exactly what needs to be done and when, promoting efficient and collaborative management. The result? Faster resolutions, happier customers, and a seamlessly connected operation. With PubliDesk and Azure DevOps, you can turn challenges into solutions. Shall we take the next step together?
P.I.A: Artificial Intelligence Working for Your Customer Service
A P.I.A is é a assistente virtual inteligente do PubliDesk, criada para transformar a rotina de atendimento da sua empresa. Integrada diretamente à plataforma, ela auxilia nas suas tarefas, fazendo a transcrição de áudios e chamadas, busca inteligente de clientes e usuários, geração de resumos automáticos de tickets e insights automáticos do caso — incluindo pontos-chave, o que já foi feito e a sugestão do próximo passo.
Com análise de sentimento, satisfação estimada e indicação de risco, a P.I.A ajuda seu time a priorizar atendimentos e calibrar respostas com mais precisão — identificando lacunas e destacando o que ainda precisa ser resolvido. E quando chega a hora de responder, as sugestões de resposta com 1 clique permitem gerar, copiar ou inserir o texto direto no editor do ticket, tornando o atendimento mais rápido, padronizado e sem retrabalho.
Ao automatizar o que é repetitivo, a P.I.A libera seu time para focar no que realmente importa: o relacionamento com o cliente. Tudo isso com a segurança, agilidade e inteligência que só o PubliDesk oferece.
More than technology: a smarter, faster, and more efficient operation.
Task Kanban: Visual Organization and Productivity in Customer Service
With PubliDesk Task Kanban, your team has a clear and organized view of everything that needs to be done. The tool allows you to track the progress of tasks in real time, facilitando o planejamento, a execução e a entrega de cada tarefa — tudo em um só lugar. Take advantage of creating tasks quickly directly on the dashboard and acompanhar todo o fluxo com uma visualização prática em colunas por status. A funcionalidade de arraste e solte torna a atualização do andamento das atividades simples e intuitiva, enquanto a transparência no processo facilita a colaboração entre equipes e setores. Seja para organizar atendimentos, acompanhar prazos ou dividir responsabilidades, o Kanban do PubliDesk é o aliado ideal para manter tudo sob controle e evitar gargalos no fluxo de trabalho. Visual, intuitive, and efficient. More control, less stress.
WhatsApp Business on PubliDesk: complete and efficient customer service
Manage your customer service via WhatsApp with a experiência completamente evoluída. With PubliDesk, you get an enhanced conversation screen, organized history, and contextual messages — such as replies and forwards — for smoother, clearer communication. Send and receive images, documents, audio messages, reactions, and stickers with full media support. Make WhatsApp calls integrated into your operational workflow, com alertas e controles nativos. Monitore a saúde da sua conta em tempo real pelo Health Status dashboard and open tickets directly from conversations to streamline every interaction.
Transform your Service with PubliDesk: A New Standard of Excellence
Meet your customers where they are! With PubliDesk, you integrate multiple service channels – including email, phone and WhatsApp – into a single intelligent platform. This leads to greater efficiency, fewer bottlenecks and a personalized experience in every interaction.
By centralizing all contacts in PubliDesk, your team never misses an opportunity and can respond quickly. Beyond just providing service, you create meaningful connections, build customer loyalty and stand out from the competition. No more complications: deliver exactly what your customers expect, at the right time and in the way they prefer.
With PubliDesk, every service interaction becomes an opportunity for growth! Let’s get started!
Automate and Enhance Your Service with PubliDesk
No more wasting time and opportunities! With PubliDesk, each interaction email, phone, WhatsApp, Telegram, Messenger, or Instagram— is automatically transformed into a ticket. As soon as a message arrives, the system instantly creates and organizes the service, eliminating rework and ensuring that no request goes unnoticed.
Every ticket is trackable, assigned to the right professional, and managed end-to-end. This means more control, efficiency and customer satisfaction, with every customer receiving the necessary attention until a final solution is reached—without delays or failures.
Let PubliDesk do the heavy lifting while your team focuses on what really matters: delighting your customers. Ready to take the next step?
Complete Service History: Know Your Customer Like Never Before
With PubliDesk, your team has immediate access to a complete history of all interactions —via email, phone, WhatsApp, Telegram, Messenger, or Instagram—all on one integrated platform. From the first contact to the last solution offered, every detail is recorded and easily accessible, ensuring that nothing gets lost along the way.
This comprehensive view allows your agents to know every detail of past interactions, providing a superior, personalized, and proactive service, that anticipates needs and exceeds expectations. No more generic answers: with the history at your fingertips, every conversation becomes an opportunity to strengthen the relationship and gain the customer's trust.
With PubliDesk, every interaction is a step towards excellence. Shall we begin?
Dashboard Completo e Intuitivo
With PubliDesk, you have access to a powerful and easy-to-use dashboard, that is essential for efficient customer service management. In an intuitive and organized interface, your users can quickly view critical information, such as the number of tickets opened within a specific period, tracking status, assigned owners, and the complete history of each ticket.
This data centralization ensures total control and faster decision-making, enabling your team to identify bottlenecks, prioritize services and keep everything under control. Nothing slips through the cracks, and your operation runs at maximum efficiency, staying one step ahead of customer expectations.
With the PubliDesk dashboard, you turn data into action. Ready to take your management to the next level?
Creating Tasks in Tickets: Total Organization and Integration with Azure DevOps
With PubliDesk, each ticket can be subdivided into specific tasks, facilitating the organization and monitoring of actions necessary to resolve customer demands. Additionally, these tasks can be integrated directly with Azure DevOps, enabling your technical and support teams to work in sync within a continuous flow.
With this integration, all aspects of service are covered in a structured way, ensuring that no essential step is neglected and that deliveries are made quickly and accurately. This way, each team member knows exactly what needs to be done and when, promoting efficient and collaborative management.
The result? Faster resolutions, happier customers, and a seamlessly connected operation. With PubliDesk and Azure DevOps, you can turn challenges into solutions. Shall we take the next step together?
P.I.A: Artificial Intelligence Working for Your Customer Service
A P.I.A is PubliDesk’s intelligent virtual assistant, designed to transform your company’s customer support routine. Fully integrated into the platform, it helps with daily tasks such as transcribing audio messages and calls, performing intelligent searches for clients and users, generating automatic ticket summaries, and providing case insights — including key points, what has already been done, and suggested next steps.
Com With sentiment analysis, estimated satisfaction, and risk indicators, P.I.A helps your team prioritize tickets and refine responses with greater accuracy — identifying gaps and highlighting what still needs to be resolved. And when it’s time to reply, one-click response suggestions allow you to generate, copy, or insert the text directly into the ticket editor, making support faster, more consistent, and free from rework.
By automating repetitive tasks, P.I.A frees your team to focus on what truly matters: building strong customer relationships. All of this with the security, agility, and intelligence that only PubliDesk offers.
More than technology: a smarter, faster, and more efficient operation.
Task Kanban: Visual Organization and Productivity in Customer Service
With PubliDesk Task Kanban, your team has a clear and organized view of everything that needs to be done. The tool allows you to track the progress of tasks in real time, facilitating the planning, execution, and delivery of each task — all in one place.
Take advantage of creating tasks quickly directly on the dashboard and track the entire workflow with a practical column view by status. The functionality of drag and drop makes updating the progress of activities simple and intuitive, while transparency in the process facilitates collaboration between teams and departments.
Whether for organize appointments, track deadlines, or divide responsibilities, PubliDesk’s Kanban is the ideal ally to keep everything under control and avoid bottlenecks in the workflow.
Visual, intuitive, and efficient. More control, less stress.
WhatsApp Business on PubliDesk: complete and efficient customer service
Manage your customer service via WhatsApp with a a fully evolved experience.
With PubliDesk, you get an enhanced conversation screen, organized history, and contextual messages — such as replies and forwards — for smoother, clearer communication. Send and receive images, documents, audio messages, reactions, and stickers with full media support. Make WhatsApp calls integrated into your operational workflow, with native alerts and controls.
Monitor your account’s health in real time through the Health Status dashboard and open tickets directly from conversations to streamline every interaction.
Custom fields for registration
Offering flexibility and customization in managing customer information and service tickets. This feature allows the company to add specific fields to the customer registration form or when opening tickets, adapting the system to its unique needs.
The functionality of custom fields in PubliDesk helps to create a service system that truly reflects the needs and particularities of each company, providing more efficient management and service aligned with customer expectations.
Plans according to the
your need
Standard Plan
It is a company that emerged on the market to symbolize the power of unity, where it was concerned with small businesses.
R$ 300,00/month
- Up to 10 users
Plus Plan
Most chosen plan
It is a company that emerged on the market to symbolize the power of unity, where it was concerned with small businesses.
R$ 300,00/month
- Up to 30 users
- Extended support
Premium Plan
It is a company that emerged on the market to symbolize the power of unity, where it was concerned with small businesses.
R$ 300,00/month
- Up to 30 users
- Extended support
- 5,000 credits
Comece a usar o PubliDesk agora!
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O que é o PubliDesk?
The PubliDesk is a complete solution of customer service that integrates and centralizes all company communication channels – such as email, phone, WhatsApp, Telegram, Messenger and Instagram – on a single platform. It enables interactions to be managed efficiently, increasing team productivity and offering a seamless experience for both employees and customers. Additionally, PubliDesk integrates smoothly with business systems , e-mail and telephony, ensuring unified and agile service management.
With 30 years of experience in developing software for advertising agencies, we have accumulated in-depth knowledge and built a solid reputation. Now, with this same expertise, PubliDesk has been created to serve companies in any segment, allowing all areas to have full control over their interactions and ensure exceptional service.
PubliDesk is a product developed by ProgressNet in partnership with Progress, combining forces and expertise to offer a robust platform capable of transforming service management and connecting companies to their customers in the best possible way.
Try PubliDesk and see how it can take your service to the next level!
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You're in good hands!
Join our community of satisfied customers and elevate your service by integrating all your communication channels with PubliDesk. With PubliDesk, you can centralize and organize each interaction to deliver a personalized and efficient experience across all touchpoints – email, phone, WhatsApp, Telegram, Messenger and Instagram.
Provide excellent customer service with the confidence of a reliable platform and experienced partners. With PubliDesk, every interaction matters and each service is an opportunity to delight your customers.
Shall we transform your service together?
